Privacy Policy

ZAP HUB™ (Pty) Ltd

1. Interpretation
   1. In this policy, any reference to "we," "us," or "our" shall be a reference to ZAP HUB™ (Pty) Ltd.
   2. References to rights and obligations under the Protection of Personal Information Act 4 of 2013 ("POPI Act") are included for informational purposes. Such rights and obligations will be governed strictly by its provisions. For clarity, the inclusion of such references does not create any contractual rights or obligations.
2. Data Protection Statement
   1. We consider data protection a matter of high importance and are dedicated to upholding it. Our goal is to foster a relationship based on trust and to ensure your satisfaction in all respects, including the handling of your personal data.
   2. The purpose of this privacy policy is to provide you with transparent information regarding the processing of your personal data. We encourage you to review the following information carefully. This privacy policy supplements and is an integral part of ZAP HUB™ website's Terms of Use.

   The operator of the website and entity responsible for data protection is:
   ZAP HUB™
   39 Karob Crescent,
   Fourways, Gauteng, 2191
   WhatsApp: +27 63 139 8919

   3. This privacy statement may be amended in the future to reflect the ongoing development of our website, the implementation of new technologies, compliance with new legal requirements, or to enhance our services. Therefore, we advise you to periodically re-read this privacy statement.
3. General Information on the Processing of Personal Data
   • Scope and Definitions: This privacy statement applies to all data, including personal data, that may be collected by ZAP HUB™. "Personal data" refers to any information or combination of information by which an individual can be identified.
   • Legal Compliance and Data Sharing: The gathering, processing, and use of your personal data are conducted in strict compliance with the data protection laws of the Republic of South Africa. Under no circumstances will personal data be transferred to third parties outside ZAP HUB™ for advertising or marketing purposes without the user's express consent.
   • Use of Service Providers: ZAP HUB™ may engage external service providers. In cases where personal data is processed, appropriate contractual agreements and organisational measures have been implemented to ensure the protection of your data in accordance with applicable law.
   • Internal Compliance: Compliance with legal statutes and this privacy statement is monitored internally by our designated data protection officers. All employees are trained in the handling of personal data and are obligated in writing to adhere to all data protection regulations.
4. Nature and Scope of Data Use

   In adherence to the principles of data avoidance and data economy, we collect personal data on our website only when it is necessary for a required purpose or provided to us on a voluntary basis.

   The submission of personal or commercial data (e.g., email address, name, address) by you is expressly voluntary. By entering such data, you consent to its collection, processing, or use for the purposes of establishing contact, processing contracts, protecting our mutual legitimate business interests, or for any other purpose specified at the time of collection.

   Your data will not be collected, processed, or used for any purpose other than those stated. This consent may be revoked by you at any time with future effect.

5. Purposes of Data Use

   The data we collect is used to provide you with requested products and services, to inform you about other offerings from ZAP HUB™, and for the maintenance of our website and services.

   Your data may be used for, but not limited to, the following purposes:

   • To dispatch promotional offers, products, and information.
   • For the research and development of new products and services.
   • To process your registration for competitions, programs, or offers upon your request.
   • For the provision of other services we have offered.
   • To process payments for purchases and other services.
   • To protect against or identify possible fraudulent transactions.
   • Where legally permissible, to provide user-specific, unsolicited offers and information on ZAP HUB™ products and services.
   • To develop and provide advertising tailored to your personal interests.
   • To conduct analysis on the use of our products, services, and websites.
   • To execute surveys on our websites.
   • To determine how you were referred to our website.
   • To measure the effectiveness of our advertising campaigns.
   • For the implementation and administration of our standardised contracts and other internal operations.
6. The Data Subject's Rights in Terms of the POPI Act

   In accordance with the Protection of Personal Information Act (POPI Act), you, as the data subject, are entitled to the following rights in relation to your personal information held by ZAP HUB™:

   • The right to be informed that personal information is being collected.
   • The right to be notified in the event that your personal information has been accessed or acquired by an unauthorized party.
   • The right to access the personal information stored in respect of you.
   • The right to request the correction of any incorrectly stored data.
   • The right to request the deletion or destruction of your personal information where the specific conditions of section 24(a) and/or section 24(b) of the POPI Act are met.

   Upon your request, and in accordance with applicable law, we will provide written confirmation as to whether we have stored any of your personal data and, if so, the specific nature of that data.

7. Protection of Minors

   It is our policy that children and persons under the age of 18 should not transmit personal data to our platforms without the prior consent of their parent(s) or legal guardian(s).

   We do not solicit personal data from children. Furthermore, we affirm that we do not knowingly collect personal data from children, nor do we use such data in any manner or disclose it to any third parties.

8. Transmission of Data Over the Internet

   The internet is an open, global platform. Owing to its inherent operational risks, any and all data transmission initiated by you is done at your sole risk. Different terms may govern transmissions conducted via an encrypted route should one be offered by us.

9. Security Measures

   We have implemented substantial technical and organisational precautions to ensure the security of your data. Personal data submitted via HTML pages (contact forms) is transmitted to ZAP HUB™ from the public data network in an encrypted form, utilising the Secure Socket Layer (SSL) protocol. The data is subsequently stored and processed at ZAP HUB™.

10. Third-Party Links

    This privacy policy is applicable exclusively to data collected and processed by ZAP HUB™. In certain instances, links on our website may direct you to the website of a third-party provider. The content of such external websites is the sole responsibility of the respective provider.

    ZAP HUB™ accepts no liability for the actions or policies of external websites. Upon exiting the ZAP HUB™ website, we advise you to familiarise yourself with the data protection policies of all linked third-party websites.

11. Contact Person for Data Protection Matters

    Should you have any questions regarding the processing of your personal data, you may direct your inquiries to our designated Data Protection Officer(s). They are available to address information enquiries, requests, or complaints.

    Contact Details:
    The Data Protection Department
    ZAP HUB™ (Pty) Ltd
    39 Karob Crescent,
    Fourways, Gauteng, 2191
    WhatsApp: +27 63 139 8919

    In accordance with applicable law, we will, upon your request, inform you in writing whether any of your personal data is stored by us and, if so, which specific data.

    (This version of the policy is valid as at: 26/10/2025)