ZAP HUB™ Subscription Cancellation Policy

Effective Date: 26 October 2025

1. Cancellation by the User

You may cancel your subscription at any time. However, the timing of your cancellation and the type of subscription plan you have will determine whether you are eligible for a refund or if you will continue to have access to the platform until the end of your billing cycle.

Cancellation Process: To cancel your subscription, log in to your account and follow the cancellation instructions in the subscription settings. Alternatively, contact Customer Support:

• Email: tech.support@zaphub.co.za
• Phone/WhatsApp: +27 63 139 8919

2. Cancellation Effective Date

• Monthly Subscriptions: Cancellation takes effect at the end of your current billing cycle. Access remains until the last day.
• Annual Subscriptions: Cancellation takes effect at the end of your current billing cycle. Access remains until the last day of the annual term.

3. Refunds for Cancelled Subscriptions

Refunds for cancelled subscriptions are only available under the following circumstances:

• New Subscribers: The website’s services are immediately available for you to use and you are immediately visible to other visitors to the site. Your contact details and links are instantly active and, as such, the website is classified similarly to a streaming service which forms an exception to the “cooling off period” described in the Electronic Communications and Transactions Act. You therefore consent to forfeiting your right to a cooling-off period.
• Technical Issues: Refunds may be provided if service disruptions from our side prevent usage.

Refunds will not be issued for:

• Subscriptions where the platform has been actively used.
• Renewed subscriptions accessed during the billing cycle.

4. Automatic Renewal and Cancellation

All subscriptions are auto-renewed unless cancelled at least 7 (Seven) days before the renewal date.

5. Cancellation by ZAP HUB

We may cancel or suspend your subscription for the following reasons:

• Violation of our Terms of Use.
• Non-payment or failed transactions.
• Fraudulent or abusive use of the platform.

In such cases, no refunds will be issued and access will be terminated immediately.

6. Data Retention After Cancellation

After cancellation:

• Property Data: Property listings remain active; personal information is removed.
• Agent Info: Retained for compliance as per Privacy Policy.
• Reactivation: Can be done within 30 days. After that, data may be deleted.

7. Changes to This Policy

We reserve the right to modify this policy at any time. Continued use of services implies acceptance.

8. Contact Us

For any queries, reach out to our support team:

• Email: tech.support@zaphub.co.za
• Phone/WhatsApp: +27 63 139 8919
• Address: 39 Karob Crescent, Fourways, Gauteng, 2191

Thank you for choosing ZAP HUB. We are committed to providing you with a seamless and rewarding experience!

ZAP HUB – Empowering Real Estate Professionals and Sellers Across South Africa.

Alignment with Privacy Policy and Terms of Use

This Cancellation Policy aligns with our Privacy Policy and Terms of Use, including:

• Data Retention: Retained per legal compliance even after cancellation.
• User Obligations: Refund eligibility based on compliance with platform rules.
• Transparency: Follows CPA and POPIA standards.

By using ZAP HUB, you agree to this policy in full.