ZAP HUB™ POPIA Compliance Policy

Effective Date: 01 January 2025

At ZAP HUB, we are committed to protecting the privacy and security of your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This POPIA Compliance Policy outlines how we collect, use, store, and protect your personal information when you use our website, www.zaphub.co.za, and our services.

1. Introduction

The Protection of Personal Information Act (POPIA) regulates how personal information is processed and ensures that the rights of data subjects are protected. As a responsible organization, ZAP HUB adheres to the principles and requirements set out in POPIA.

2. Definition of Personal Information

Personal information refers to any information relating to an identifiable living natural person or existing juristic person, including but not limited to:

• Name, surname, and contact details (email, phone number, address).
• Identity number, passport number, or company registration number.
• Financial information (bank account details, payment records).
• Online identifiers (IP address, cookies, device information).
• Property-related information (listings, transaction history).

3. How We Collect Personal Information

We collect personal information in the following ways:

• Directly from you: When you register an account, subscribe to our services, or interact with our website.
• Automatically: Through cookies and similar technologies when you visit our website.
• From third parties: Such as credit bureaus, property portals, or service providers, where permitted by law.

4. Purpose of Processing Personal Information

We process personal information for the following purposes:

• To provide and improve our services to real estate agents, home service providers, and private sellers.
• To communicate with you regarding your account, subscriptions, or inquiries.
• To process payments and manage billing.
• To comply with legal and regulatory requirements.
• To send marketing communications (with your consent).
• To analyze website usage and improve user experience.

5. Legal Basis for Processing

We process personal information based on the following legal grounds:

• Consent: Where you have given explicit consent for specific purposes (e.g., marketing communications).
• Contractual Necessity: To fulfill our obligations under a contract with you.
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interests: To operate and improve our business, provided it does not override your rights and freedoms.

6. Sharing of Personal Information

We may share your personal information with the following parties, where necessary:

• Service Providers: Third-party vendors who assist us in delivering our services.
• Legal and Regulatory Authorities: When required by law.
• Business Partners: With your consent, for joint marketing or service offerings.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data.
• Regular security audits and updates.
• Access controls and staff training.

8. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the retention period expires, we securely delete or anonymize the information.

9. Your Rights Under POPIA

As a data subject, you have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal requirements.
• Objection: Object to the processing of your personal information for specific purposes.
• Restriction: Request restriction of processing under certain circumstances.
• Data Portability: Request transfer of your personal information to another party.

To exercise these rights, please contact us using the details provided below.

10. Complaints

If you believe we have not complied with POPIA, you may lodge a complaint with:

• ZAP HUB: Contact our Information Officer.
• Information Regulator: Lodge a complaint with the South African Information Regulator.

11. Changes to This Policy

We may update this POPIA Compliance Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our Website with an updated effective date.

12. Contact Us

For questions, requests, or complaints related to this policy or our handling of personal information, please contact our Information Officer:

• Email: info@zaphub.co.za
• Phone: 061 539 4154
• Address: 39 Karob Crescent, Fourways, Gauteng, 2191

By using our Website and services, you acknowledge that you have read and understood this POPIA Compliance Policy and consent to the processing of your personal information as described herein.

ZAP HUB – Empowering Real Estate Professionals and Sellers Across South Africa